Privacy Policy

Effective Date: January 1, 2026. This Privacy Policy applies to all users of the a77 platform, including the website at https://a77.cam and any related mobile or desktop applications. By accessing or using the a77 platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

a77 is committed to protecting the privacy and personal information of every player who registers and plays on our platform. We operate as Bangladesh's trusted online casino and cricket betting destination, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This document describes in plain language what data we collect, why we collect it, how we store it, and your rights over your own information. If you have questions not answered here, please contact us at [email protected].

1. Information We Collect

a77 collects different categories of personal information depending on how you interact with our platform. We collect only what is necessary for us to deliver a safe, reliable, and enjoyable gaming experience.

Personal Identification Data

• Full name, date of birth, and nationality — collected at registration to verify your identity and confirm you meet the 21+ age requirement.
• Contact details including your mobile number and email address, used for account communications and support responses.
• Residential address, which may be requested during KYC (Know Your Customer) verification processes to comply with applicable guidelines.
• A copy of a government-issued photo ID (such as a National ID card or passport), submitted only when KYC verification is triggered for withdrawals above a specified threshold.

Technical and Usage Data

• Device information, IP address, browser type, and operating system — collected automatically each time you access the a77 platform to help detect fraudulent activity and maintain platform security.
• Transaction records including deposit amounts, withdrawal requests, payment method references (e.g., bKash, Nagad, Rocket), and game session history — retained for financial reconciliation and responsible gaming monitoring.
• Session duration and in-game behavioural patterns — used in aggregate form for platform improvement and responsible gaming analysis. Individual player data is never sold.

2. How We Use Your Information

a77 uses the personal data it collects solely for the following legitimate purposes. We do not use your data for any purpose that has not been disclosed to you in this policy.

• Account creation and management: to register your account, verify your identity, process your login credentials, and maintain your player profile.
• Payment processing: to handle deposits and withdrawals via supported payment channels such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to prevent financial fraud.
• Customer support: to respond to your queries, complaints, and support requests via our 24/7 bilingual live chat and email system.
• Responsible gaming compliance: to monitor gameplay patterns, identify potential problem gambling behaviours, and enforce responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: to analyse aggregated, anonymised usage statistics that help us improve game selection, load performance, and user experience across devices commonly used in Bangladesh.
• Promotional communications: if you have opted in to receive marketing messages, we may send you personalised offers, bonus notifications, and event announcements. You may opt out at any time by contacting our support team.

3. Sharing of Your Information

a77 does not sell, lease, or transfer your personal information to third parties for their own marketing purposes. We may share your data in limited circumstances with trusted service providers who assist us in operating the platform, subject to strict confidentiality obligations. These include:

• Payment processors and financial service partners (such as bKash, Nagad, and international card networks) solely to facilitate transactions you have authorised.
• Identity verification and KYC service providers engaged to confirm player age and identity in compliance with responsible gaming standards.
• Technology and hosting providers that power the a77 infrastructure, operating under binding data processing agreements that prohibit independent use of your data.

In exceptional circumstances, a77 may be required by law to disclose certain personal data to regulatory or law-enforcement authorities. In such cases, we will comply with our legal obligations while taking all reasonable steps to protect your privacy interests.

4. Cookies and Tracking Technologies

a77 uses cookies and similar tracking technologies to operate the platform correctly and provide you with a personalised experience. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: required for the platform to function — these enable your login session, shopping cart equivalents (bonus selections), and security tokens. They cannot be disabled without breaking core functionality.
• Performance cookies: these collect anonymous statistics on how players navigate the a77 platform — such as which game categories are most popular in Dhaka or Chittagong — helping us improve layout and content decisions.
• Preference cookies: these remember your language selection (English or Bengali), display settings, and other personalisation preferences so you do not need to reset them on each visit.

You may adjust cookie settings through your browser or mobile device at any time. Please note that disabling essential cookies may prevent certain features of the a77 platform from functioning as intended.

5. Data Retention

a77 retains your personal data for as long as your player account remains active and for a reasonable period thereafter in order to fulfil our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods are as follows: account registration data is retained for the lifetime of the account plus a minimum of five years after account closure; transaction records are retained for a minimum of seven years from the date of the transaction; support and communication logs are retained for three years from the date of the interaction.

When data is no longer required for any of the above purposes, a77 will securely delete or anonymise it in accordance with industry-standard data destruction protocols.

6. Security Measures

a77 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account credentials, regular independent security audits, and strict internal access controls that limit data access to authorised personnel only.

While a77 takes all reasonable precautions to safeguard your information, no system connected to the internet can guarantee complete security. You are encouraged to choose a strong, unique password for your a77 account and to report any suspicious activity to our support team immediately at [email protected].

7. Your Privacy Rights

As a user of the a77 platform, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting us at [email protected] from the email address associated with your account:

• Right of access: you may request a copy of all personal data a77 holds about you, free of charge, within a reasonable response period.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request that a77 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may ask a77 to pause or restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data we hold.
• Right to withdraw consent: where we rely on your consent as the basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

a77 will respond to all verified data rights requests within 30 days. In complex cases we may extend this period by a further 30 days, and we will notify you promptly if this is the case.

8. Third-Party Payment Services

a77 integrates with third-party payment services including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card processors to facilitate deposits and withdrawals. When you initiate a financial transaction, certain transactional data (such as your mobile wallet number, transaction reference, and amount) is shared with the relevant payment provider solely to complete that transaction.

Each payment provider operates under its own privacy policy and data protection standards. a77 isnot responsible for the data practices of these external providers. We encourage you to review the privacy policies of any payment service you use in conjunction with a77.

9. Age Restriction

a77 is strictly an adults-only platform. All users must be 21 years of age or older to register, deposit, or participate in any game or betting activity on a77. We collect date of birth at registration and reserve the right to request additional proof of age at any time. If a77 discovers that a user under the age of 21 has registered or is using the platform, that account will be immediately suspended, all funds will be frozen pending investigation, and we will take all necessary steps to comply with applicable responsible gaming obligations. Parents and guardians are urged to use appropriate parental controls to prevent underage access to online gambling platforms.

10. Changes to This Privacy Policy

a77 reserves the right to amend this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this page and, where the changes are significant, notify registered users via email or a prominent in-platform notice. We encourage all players to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the a77 platform after the Effective Date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the platform and may request account closure by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how a77 handles your personal data, please contact our dedicated privacy support team. We are available 24/7 in both English and Bengali and will respond to all privacy-related enquiries as promptly as possible.